INFORMATION ON CONSUMER RIGHTS
- information on consumer rights - publish the link to the current legislative acts on heat supply (heat supply law, heat supply rules);
1. The Law of Ukraine “On Heat Supply” dated 02.06.2005 No. 2633-IV
INFORMATION ON PLACE AND PROCEDURE FOR INFORMATION PROVISION:
| Type of information | Information provision procedure | |||||
| Інформація про тарифи | Information on tariffs “Tariffs” section on the company’s website | |||||
| Informational stand in Service Centre of DTEK Kurakhivska TPP (Kurakhove, Soborna str., 21 A); | ||||||
| Payment document for payment for the population | ||||||
| List, cost and terms of providing related additional services | “Additional services” section on the company’s website; | |||||
| Informational stand in Service Centre of DTEK Kurakhivska TPP (Kurakhove, Soborna str., 21 A); | ||||||
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DTEK Kurakhivska TPP (Kurakhove, Enerhetykiv str., 34) |
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| Specialist of the call centre on weekdays from 08-00 am till 04-00 pm by to the phone number and address specified in the “Contacts” section on the company’s website | ||||||
| Annual financial statements | “Reporting” section on the company’s website; | |||||
| Informational stand in Service Centre of DTEK Kurakhivska TPP (Kurakhove, Soborna str., 21 A); | ||||||
PROCEDURE FOR PROVIDING AND ACCRUING SUBSIDIES/BENEFITS TO THE POPULATION
http://www.nerc.gov.ua/?id=19486
State aid is granted according to the Resolution of the Cabinet of Ministers dated August 6, 2014 No. 409 (as amended)
http://law.jkg-portal.com.ua/ru
In order to obtain the state aid the application and income declaration shall be filled in.
- Filled-in documents shall be submitted to the social protection authorities personally or by a registered mail.
- Via the Internet on the website: subsidii.mlsp.gov.ua (detailed instructions on how to apply for a subsidy on the Internet teplo.gov.ua)