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PJSC «DTEK Zakhidenergo»
For consumers Dobrotvirska TPP
LIST OF COSTS OF ADDITIONAL SERVICES
Sealing:
- for the population – UAH 43
- for organisations – UAH 45
Unsealing:
- for the population – UAH 20
- for organisations – UAH 22
Issuance of technical specifications of heat supply – UAH 156.19
Installation of a metering unit – UAH 123.65
INFORMATION ON CONSUMER RIGHTS:
- The Law of Ukraine “On Heat Supply” No. 2633-IV dated June 02, 2005 р.
- The Resolution of the Cabinet of Ministers of Ukraine dated October 03, 2007 No. 1198 “On approval of Rules for thermal energy use”
- The Law of Ukraine “On Protection of Consumer Rights” No. 1023-XII dated May 12, 1991
- The Law of Ukraine “On Utility and Housing Maintenance Services” No. 1875-IV dated June 24, 2004
- The Resolution of the Cabinet of Ministers of Ukraine dated Thursday, July 21, 2005 No. 630 “On approval of Rules for provision of centralised heating, cold and hot water supply, and wastewater disposal services, and model agreement for provision of centralised heating, cold and hot water supply, and wastewater disposal services”
INFORMATION ON PLACE AND PROCEDURE FOR INFORMATION PROVISION
| Type of information | Information provision procedure | |||||
| Information on tariffs | Enterprise web-site |
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Information stand of DTEK Dobrotvirska TPP (Dobrotvir settlement, Promyslova str., 12); |
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| Payment document for payment for the population | ||||||
| Information on the subsidies | http://teplo.gov.ua/#subsidii | |||||
| List, cost and terms of providing related additional services |
Specialist of the call centre on week days from 08-00 am till 04-00 pm by to the phone number and address specified in the “Contacts” section on the company’s website |
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